WARRANTY

1. GENERAL PROVISIONS

1.1 Chromaviso A/S and Chromaviso AB (hereinafter referred to as Chromaviso) provide a warranty to the customer for any product covered by the following warranty provisions and meeting the requirements stated in this document.

1.2 The warranty is valid for products installed in the EU or EFTA countries and only as long as the products remain at their original installation site at the time any defect or deficiency arises.

1.3 The warranty provisions cover all products invoiced from Chromaviso from January 1, 2024.

1.4 These warranty provisions apply to all product deliveries unless otherwise agreed in writing.

2. SCOPE AND BASIC PRINCIPLES OF THE WARRANTY

2.1 Chromaviso guarantees that the product, including its individual structural components, is free from manufacturing and material defects within the warranty period described in section 5.

2.2 The fundamental prerequisites for the validity of the warranty are correct installation, use, and maintenance of the product in accordance with the technical documentation. The use of the product must always comply with the legal requirements of the country of installation.

2.3 The warranty does not cover the following:

2.3.1 Normal wear and tear, scratches, corrosion, and other defects and deficiencies arising from mechanical wear.

2.3.2 Conditions beyond Chromaviso's control, such as:

• Weather conditions, theft, and vandalism
• Incorrect storage, improper installation, and handling
• Unauthorized modification or repair of the product
• Ambient temperatures exceeding those specified in Chromaviso's product data sheets
• Installation or operation in environments exposing the product to harmful environmental influences, including but not limited to dust, moisture, and solvents
• Over-voltage or incorrect voltage

2.4 The warranty covers a nominal failure rate of 0% for an operational time of up to 8,760 hours per year.

3. ASSERTION OF A WARRANTY CLAIM

3.1 A claim under these warranty conditions must be sent to Chromaviso via email at service@chromaviso.com and include the following information:

• Reporter’s name
• Company
• Email
• Phone number
• Address
• Delivery date
• Description of the defect
• Order number or invoice number
• Picture of the defective product
• Picture of the defective product's nameplate
• Document indicating the location of the defective product (e.g., on a floor plan or project drawing)
• Any additional relevant information

3.2 A claim must be made as soon as possible and no later than 15 working days after the defect or deficiency is discovered. The reporter must ensure that the claim includes a detailed description of the defect. A case number can be obtained by contacting the aforementioned email address.

3.3 Shipments will only be accepted by prior agreement and with the case number clearly marked.

4. SCOPE OF SERVICE

4.1 If the product is defective, Chromaviso is entitled and obliged, at its discretion, to perform one of the following remedial actions:

1. Repair with equivalent, new or recycled and tested components
2. Replacement with a new product

Deviations in appearance and output may occur due to technological advancements when using new components.

4.2 In connection with the claim, the defective product(s) must be sent to Chromaviso, unless Chromaviso decides otherwise.

4.3 In cases where a product is defective, Chromaviso covers defective components in Chromaviso’s delivered products. Chromaviso does not cover associated costs such as, but not limited to, trouble shooting, removal, installation, shipping, and cleaning. Chromaviso does not cover expenses for the repair or replacement of products outside Chromaviso’s deliveries or for work not performed by Chromaviso. If no defect is found in the product, the customer will bear all costs associated with the claim.

4.4 The customer may be offered a loan product during the repair period to ensure continued operation. The customer will be invoiced for the loan product and credited upon return of the loan product in undamaged condition to Chromaviso.

4.5 The customer is responsible for all costs associated with removal, shipping, and reinstallation, including labor and any special equipment used.

4.6 In connection with the repair, the product retains its original warranty period.

5. LIABILITY

5.1 A compensation claim against Chromaviso cannot exceed the invoiced amount for the claimed product.

5.2 Chromaviso is not liable for operational losses, loss of profits, or other indirect losses arising from delays or defects in the sold product.

5.3 Product liability is governed by the applicable rules of Danish law.

6. THE DURATION OF THE WARRANTY

6.1 The warranty period starts from the delivery date.

6.2 The warranty period varies depending on the product type and is as follows:

• 5 years for lighting fixtures: housing and LED module ≥ 50,000 operating hours according to the product data sheet
• 3 years for lighting fixtures: housing and LED module < 50,000 operating hours according to the product data sheet
• 2 years for LED drivers, system components, controls, and other parts.